FAQs

1. Why is the shipping on some items more expensive than other items?

Courier Post require liquids to be packaged in boxes with packing. If the item is not packaged in this way and gets damaged, they will not compensate for the cost of the item. 

2. If I purchase something that doesn't fit, or wasn't right for me can I return it?

You certainly can! Provided the item is in it's original packaging and an unused state. You are responsible for the return postage charge and the postal charge for your replacement item. I can send you a different size or refund you (excluding shipping), which ever you prefer. Please ensure the item is adequately packaged when returning to prevent damage. If it arrives back damaged due to lack of packaging, unfortunately I cannot swap or refund you. 

Click here to read the refund policy. 

3. When will my order be sent?

If your order is made before 8:30pm on weekdays excluding Friday, 99% of the time it will be on the courier the next morning excluding public holidays. Orders made on Friday, Saturday and Sunday will be on the courier on Monday morning excluding public holidays. Keep your eye on your inbox for your shipping conformation email and tracking details

4. What do I do if my item arrives and it's damaged?

Please contact me immediately, retain the item and any packaging. It is vital all the packaging is retained. I cannot send a replacement if this is not done. This is a Courier Post requirement. My courier agent will arrange to have the damaged item and packaging collected from you and I will send you a replacement.

5. What is the best way to contact you?

Email or Facebook message is the best way to get hold of me. I also have a full time job therefore can't take phone calls during the day. I can however reply to an email or Facebook message when I am on a break. 

5. What do I do if there is a problem with the product I ordered?

Please get in touch and I will work with you to come to a mutually agreeable solution. If I don't know there is an issue, I can't do anything about it.

6. My order hasn't arrived yet, what do I do?

Please contact me asap and let me know. I can then get my courier agent to launch an investigation and find out where your parcel might be and what the issue is. Everything that is sent is tracked. Courier Post has a 21 day limit on claims for anything that has gone missing so it is important to get in touch as soon as possible if there is an issue.